Search

The DHL ServicePoint has not received my shipment, but the tracking link says that my parcel has been delivered.

Please contact DHL customer service for assistance. They can start an investigation to locate your parcel. 

https://www.dhl.com/gb-en/home/customer-service.html 

Articles in this section

Why has my tracking number stopped updating?
I lost the tracking number for my parcel. What can I do?
The DHL ServicePoint has not received my shipment, but the tracking link says that my parcel has been delivered.
What do I do if my parcel is delivered to the wrong address?
What do I do if my parcel is missing at a DHL ServicePoint?
What do I do if my parcel arrives damaged at a DHL ServicePoint?
I received only a part of the shipment. What should I do?

Haven't found what you were looking for?

Our Customer Service is waiting to assist you. You can reach us by e-mail, chat and telephone.

Send us your question

Submit a question or request via the form and you will get a response within 24 hours.

Send question

Chat with us

Do you prefer to ask your question via chat? The chat is available from Monday to Friday 9:00 AM - 8:00 PM. At the bottom right of this screen you can see if we are online and can help you directly.

Call us

Do you prefer to speak to one of our colleagues? Then call 00800-486-72968 . Customer Service is happy to help you from Monday to Friday 9:00 AM - 8:00 PM.