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What do I do if my parcel arrives damaged at a DHL ServicePoint?

- If you notice damage during collection at the DHL ServicePoint, you can refuse to accept the parcel. 

Report the damage immediately to DHL and file a claim.

- If you do not notice the damage until you get home.

Submit a claim via the DHL website or customer service. https://www.dhl.com/gb-en/home/customer-service.html
Keep the parcel and its contents as evidence for the investigation.

As soon as your damage report is acknowledged by DHL, contact the Dokteronline customer service team. We will be happy to assist you further. 

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