Can I schedule a specific delivery time for my parcel? We advise that you place orders in such a way that delivery is scheduled for a time when you are able to receive or collect your parcel. If unexpected circumstances mean that you unable to do so, please contact our customer service team. Articles in this section When will I receive a notification that my parcel is ready for collection from a DHL ServicePoint? How do I know if my parcel has arrived at a DHL ServicePoint? Can I schedule a specific delivery time for my parcel?