You can cancel your order depending on the order status. In general, you may cancel your order unless your order is being prepared for shipment or has already been shipped.
This is how you can cancel your order. Log in on your Dokteronline.com account and check the status of the ordered product.
- Has your order not yet been assessed by the doctor? Then you can also cancel the order online.
- Has a doctor already approved your order request? Then contact our customer service immediately to see if the order can still be cancelled. If the product has not yet been prepared for shipment, we will ask the pharmacy to cancel your prescription.
If the order can be cancelled, we will issue a refund using the same payment method you used to purchase the product.