You have a statutory right to withdraw from an agreement concluded with Dokteronline.com (i.e. to cancel your order or return your purchase) within 14 days, without giving reasons. The withdrawal period will expire after 14 days from the day on which the agreement is concluded. Please return your order within 14 days from the date of delivery to the pharmacy from where the order was shipped.
Note: the right of withdrawal does not apply to all countries!
For residents of the Netherlands, the UK and Germany, the right of withdrawal applies to both prescription and over-the-counter products.
For all other countries, the right of withdrawal only exists for over-the-counter products; not for products that require a prescription.
Products can only be returned if they are undamaged, unused and sealed in their original packaging. If you reside outside the Netherlands, the UK and Germany, the return costs are at your own expense.
Note: written statement required!
In order to exercise the right to withdrawal, you have to inform us of your decision to withdraw from the agreement, sending us an explicit statement via paper letter sent by regular mail to Dokteronline.com, Mahaaiweg 6, Willemstad, Curaçao, or e-mail to email@example.com. To comply with the withdrawal period, the written statement must be sent before the withdrawal period expires. You can use the sample text below for this purpose or compose your own message.
“I hereby inform you that I am withdrawing from the agreement regarding (the booking of) the doctor’s consultation, concluded on [date].
Name of consumer:
Address of consumer:
I am aware that I can no longer exercise my right of withdrawal if the service has already been fully performed. The time of receipt of the statement of withdrawal by Dokteronline.com shall be decisive.”
Note: the right of withdrawal does not always apply!
The right of withdrawal does not apply to services which are provided immediately with your consent, such as Dokteronline.com services and doctor’s consultations. By placing and paying for an order you explicitly consent to the immediate performance of the services provided by Dokteronline.com and the immediate performance of the doctor’s consultation. You waive your statutory reflection period and right of withdrawal as soon as Dokteronline.com or the doctor has fully performed the service. Any medication prescribed by the doctor is tailored to your personal (medical) situation and your personal needs. Therefore, this prescription is excluded from the right of withdrawal.
In the case of a valid withdrawal with regard to service provided, we will reimburse to you all payments received from you without undue delay, not later than 14 days after the day on which we are informed about your decision to cancel this agreement. Reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. As the right to withdrawal only applies to the service provided, you won't need to return any goods.