We value your health, and we take pride in the quality of our services and the services arranged for you. We stand by our services 100%, no matter what. If you are not completely satisfied after your online consultation, we’ll provide a refund so that you can re-invest your money into your health & well-being. Just reach out to our customer service. We're here for you. See full terms and conditions below.
We value all feedback on our services. If we have not met your expectations, we would love to understand how we could improve our services in the future. Please speak to a member of our customer service if you have any feedback, either positive or negative.
Terms & Conditions
Claims for refund must be made to our customer service within 7 days after your online consultation, and prior to any subsequent online consultations.
Any refund will be provided in the same manner in which payment was made.
Refunds provided will be equal to the value paid by you to Dokteronline.com for the initial online consultation.
Our 100% satisfaction guarantee no longer applies once any prescribed medication has been sent to you by the pharmacy. However, you can still make use of your statutory right of withdrawal.