We are sorry to hear that your order did not arrive in the condition that you have come to expect from us. Please contact our customer service to report the damage as soon as possible. To ensure quick and efficient handling, we ask you to substantiate the damage found with digital photos. Please use the contact form to report the damage and attach the photos of the damaged package or product. As soon as we receive the form, we will forward your complaint to the pharmacy so that the problem can be dealt with promptly. Please retain the box, packaging materials, and the contents until the issue has been resolved.