Search

I want to return my order. Is this possible?

Orders can be returned for free upon delivery or - at the customer's expense - within 14 days after delivery. Please use complete and original packaging with packing slip or contact Customer Service. Customer Service will contact you upon receipt of return shipment.

Please note that no refund is given under any circumstances upon cancellation of your order.

Articles in this section

Haven't found what you were looking for?

Our customer service is waiting to assist you. You can reach us by e-mail, chat and telephone.

Send us your question

Submit a question or request via the form and you will get a response within 24 hours.

Send question

Chat with us

Do you prefer to ask your question via chat? The chat is available from Monday to Friday 9:00 AM - 8:00 PM. At the bottom right of this screen you can see if we are online and can help you directly.

Call us

Do you prefer to speak to one of our colleagues? Then call 00800-486-72968 . Customer service is happy to help you from Monday to Friday 9:00 AM - 8:00 PM.