Shipping and DHL
Ordering
Shipping and tracking
Collecting your parcel
- How long will a DHL ServicePoint hold my parcel?
- Can someone other than me collect my parcel from a DHL ServicePoint?
- What documents are required for picking up my parcel?
- What happens if I don’t collect my parcel within 10 days?
- Can I ask the DHL ServicePoint staff to deliver the parcel to my home?
- Do I have to pay extra fees when I collect my parcel?
General questions
- How do I find the nearest DHL ServicePoint?
- What is a DHL ServicePoint?
- How does DHL ensure my medications are transported and stored within specific temperature ranges to ensure their quality and safety?
- How does DHL Express ensure that products in glass containers are transported and stored safely?
- How can I contact DHL?
Problems with your shipment
- Why has my tracking number stopped updating?
- I lost the tracking number for my parcel. What can I do?
- The DHL ServicePoint has not received my shipment, but the tracking link says that my parcel has been delivered.
- What do I do if my parcel is delivered to the wrong address?
- What do I do if my parcel is missing at a DHL ServicePoint?
- What do I do if my parcel arrives damaged at a DHL ServicePoint?