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Dokteronline.com
Dokteronline Support
Hoe kunnen we je helpen?
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Placing an order
How does the process work?
For which healthcare needs can I contact Dokteronline?
I am having problems placing an order. What should I do?
The doctor has asked a question, how can I answer it?
Can I place an order on behalf of someone else? (e.g. a minor, parent or pet)
Payment
I am having payment problems. What should I do?
Can I receive an invoice?
My order has been canceled. How and when will I get my money back?
Delivery
When will I receive my product?
In which countries does Dokteronline deliver?
Is it possible to pick up my order at a collection point?
What are the shipping costs?
How will my order be packed?
My order has still not arrived. What should I do?
Cancellations, changes and returns
My order has been cancelled. What happens now?
I want to cancel my order. Is this possible?
I want to adjust the content of my order.
I want to return my order. Is this possible?
My order has been returned to the pharmacy.
Other
The medication is not working (properly). What should I do?
What kind of doctor will assess my order?
What kind of pharmacy ships the medication?
Will my order be reimbursed by the health insurance company?
Can I receive a copy of the prescription?
What can I use the aftercare-communication for?