You can answer the question by logging in to your personal Dokteronline account on the website. Once logged in follow these steps:
1. Scroll all the way down until you reach 'Doctor messages'.
2. Below this line click on the order number concerned.
3. The doctor's question and the possibility to answer will appear right below.
Mobile:
On your phone, you can answer the question by logging in to your personal Dokteronline account. Once logged in follow these steps:
1. Scroll all the way down until you reach 'Doctor messages'.
2. Next to the order number, on the right side of the screen, click on the drop down arrow.
3. The doctor's question and the possibility to answer will appear right below.
The doctor will continue to process your request upon receipt of your answer.