Delivery

Search

The tracking link shows that my parcel has been delivered, but I have not received it.
I have received the wrong product / wrong quantity. What do I have to do?
My order has still not arrived. What should I do?
How will my order be packed?
What are the shipping costs?
Is it possible to pick up my order at a collection point?

See all 8 articles

Haven't found what you were looking for?

Our Customer Service is waiting to assist you. You can reach us by e-mail, chat and telephone.

Send us your question

Submit a question or request via the form and you will get a response within 24 hours.

Send question

Chat with us

Do you prefer to ask your question via chat? The chat is available from Monday to Friday 11:00 AM - 10:00 PM. At the bottom right of this screen you can see if we are online and can help you directly.

Call us

Do you prefer to speak to one of our colleagues? Then call 00800-486-72968 . Customer Service is happy to help you from Monday to Friday 11:00 AM - 10:00 PM.