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Dokteronline Support
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Placing an order
How does the process work?
I am having problems placing an order. What should I do?
For which healthcare needs can I contact Dokteronline?
The doctor has asked a question, how can I answer it?
Can I place an order on behalf of someone else? (e.g. a minor, parent or pet)
Payment
How can I pay?
What is the maximum order value?
I am having payment problems. What should I do?
My order has been cancelled. How and when will I get my money back?
Can I receive an invoice?
Shipment & Delivery
Can I use a DHL Service Point address for delivery?
How can I track the shipment and how does the delivery take place?
When will my order be shipped?
What happens if I’m not home?
The tracking link shows that my parcel has been delivered, but I have not received it.
Cancellations, changes and returns
Can I return my order?
Can I adjust my order?
Can I cancel my order?
My order has been returned to the pharmacy.
My order has been cancelled/declined. What now?
I have received a wrong product/quantity. What now?
Other
What can I use the aftercare-communication for?
Can I receive a copy of the prescription?
Will my order be reimbursed by the health insurance company?
What kind of pharmacy ships the medication?
What kind of doctor will assess my order?
The medication is not working (properly). What should I do?