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Dokteronline Support
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Placing an order
How does the process work?
The doctor has asked a question, how can I answer it?
I am having problems placing an order. What should I do?
For which healthcare needs can I contact Dokteronline?
Payment
How can I pay?
My order has been canceled. How and when will I get my money back?
Can I receive an invoice?
I am having payment problems. What should I do?
Delivery
My order has still not arrived. What should I do?
How will my order be packed?
What are the shipping costs?
Is it possible to pick up my order at a collection point?
In which countries does Dokteronline deliver?
When will I receive my product?
Cancellations, changes and returns
I want to return my order. Is this possible and what should I do?
I want to change my order. Is this possible and what should I do?
I want to cancel my order. Is this possible and what should I do?
My order has been canceled. Why is that? And what happens and now?
Other
Can I receive a copy of the prescription?
Will my order be reimbursed by the health insurance company?
What kind of pharmacy ships the medication?
What kind of doctor will assess my order?
The medication is not working (properly). What should I do?