Dokteronline Support
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- Placing an order
- Payment
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Shipment & Delivery
- Can I use a DHL Service Point address for delivery?
- What kind of pharmacy ships the medication?
- How can I track the shipment and how does the delivery take place?
- When will my order be shipped?
- What happens if I’m not home?
- The tracking link shows that my parcel has been delivered, but I have not received it.
- Cancellations, changes and returns
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Other
- How can I change my email preferences or unsubscribe from the newsletter?
- What can I use the aftercare-communication for?
- Can I receive a copy of the prescription?
- Will my order be reimbursed by the health insurance company?
- What kind of doctor will assess my order?
- The medication is not working (properly). What should I do?
- Customer account