Dokteronline Support
Search by topic
- Placing an order
- Payment
-
Delivery
- The tracking link shows that my parcel has been delivered, but I have not received it.
- I have received the wrong product / wrong quantity. What do I have to do?
- My order has still not arrived. What should I do?
- How will my order be packed?
- What are the shipping costs?
- Is it possible to pick up my order at a collection point?
- Cancellations, changes and returns
- Other
-
Shipping and DHL
- How do I select a DHL ServicePoint on your website?
- Can I combine multiple order requests in one shipment?
- When will I receive a notification that my parcel is on its way?
- How do you provide information about my shipment and a tracking link?
- When will I receive a notification that my parcel is ready for collection from a DHL ServicePoint?
- How do I know if my parcel has arrived at a DHL ServicePoint?
- Can I schedule a specific delivery time for my parcel?
- How long will a DHL ServicePoint hold my parcel?
- Can someone other than me collect my parcel from a DHL ServicePoint?
- What documents are required for picking up my parcel?
- What happens if I don’t collect my parcel within 10 days?
- Can I ask the DHL ServicePoint staff to deliver the parcel to my home?
- Do I have to pay extra fees when I collect my parcel?
- How do I find the nearest DHL ServicePoint?
- What is a DHL ServicePoint?
- How does DHL ensure my medications are transported and stored within specific temperature ranges to ensure their quality and safety?
- How does DHL ensure that products in glass containers are transported and stored safely?
- How can I contact DHL?
- Why has my tracking number stopped updating?
- I lost the tracking number for my parcel. What can I do?
- The DHL ServicePoint has not received my shipment, but the tracking link says that my parcel has been delivered.
- What do I do if my parcel is delivered to the wrong address?
- What do I do if my parcel is missing at a DHL ServicePoint?
- What do I do if my parcel arrives damaged at a DHL ServicePoint?