We regret that the product does not meet your expectations. We recommend that you use our aftercare service. You can send a message to the doctor who reviewed your order. You can do this by logging in to your Dokteronline account and click on the corresponding order number. Then scroll to "Communication with the doctor" and ask your question. The doctor usually replies within 48 hours.
The medication is not working (properly). What should I do?
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- How can I change my email preferences or unsubscribe from the newsletter?
- What can I use the aftercare-communication for?
- Can I receive a copy of the prescription?
- Will my order be reimbursed by the health insurance company?
- What kind of doctor will assess my order?
- The medication is not working (properly). What should I do?