For products not subject to medical prescription (OTC), if your parcel has been dispatched by the pharmacy and you wish to cancel the order, you have 14 days to return the parcel after receipt. Make sure that the products are unopened and undamaged. Once the pharmacy has processed your return, you will be refunded the costs incurred minus the £4.21 shipping costs.
Unfortunately, products subject to medical prescription cannot be returned. Due to current regulations, pharmacies are not allowed to take back prescription medicines after they have left the pharmacy. This is the only way to ensure that you receive a high-quality product. Pharmacies are obliged to destroy the product if you no longer wish to receive it. For this reason, your payment for an order containing prescription-only products cannot be refunded.