We are sorry to hear that you are experiencing problems with placing an order. This can have several causes.
Is the country in your delivery address incorrect? If so, you may be trying to place an order via the wrong country website. To change the country on the website, scroll down to the bottom of the homepage until you see a globe icon next to the selected language and country. There you can choose the correct country.
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Or use the following link:
https://www.dokteronline.com/de-ch/#show-language-modal
Are you unable to add a product to your shopping cart? Please check whether the required fields for form, dosage, and quantity have been selected (when selected, the fields are white), and also check whether you need to select a specific consultation before you can add the product to your cart.
Are you unable to find the product you are looking for on our website?
In that case, the product is not offered by our partner pharmacies and unfortunately cannot be ordered via Dokteronline.
Are you still receiving an error message or experiencing other issues while placing your order? Please contact our Customer Service. We will be happy to assist you.